7–8 Sep 2027 · London, GB

CX Travel & Hospitality Exchange

Harnessing AI, Data, and Employee Empowerment to Deliver Seamless Customer Experiences, Deeper Personalisation, and Lifelong Loyalty Celebrating 11 years, the CX Travel & Hospitality Exchange returns to London this September, bringing together the industry’s most forward-thinking leaders to redefine customer experience in an era shaped by AI and rapidly evolving expectations. As generative AI accelerates innovation and raises the bar for seamless, personalised journeys, brands must strike the perfect balance between technological advancement and the human touch that defines exceptional hospitality. Over two days, CX, Customer Service, and Digital leaders will explore how to empower frontline teams, integrate AI into legacy systems, and deliver frictionless, omnichannel experiences that drive loyalty and efficiency. Through expert-led presentations, collaborative discussions, think tanks, and real-world case studies, the Exchange moves beyond theory to actionable insight, equipping attendees with the clarity, connections, and confidence to tackle today’s challenges and turn customer experience into a true competitive advantage.

Last updated October 4, 2026