26–29 Oct 2026 · Orlando, US

ICMI's Contact Center Expo & Conference

ICMI's Contact Center Expo & Conference is a multi-day industry event for contact center directors, CX managers and operations leaders focused on contact center strategy, workforce optimization, AI integration, unified communications and customer engagement technologies. It combines peer-led case study sessions, hands-on training, keynotes, awards (ICMI Global Contact Center Awards) and an expo hall with sponsors and exhibitors showcasing CX, IT, UC and contact center solutions. The 2026 edition is scheduled for 2026-10-26 to 2026-10-29 at Gaylord Palms Resort in Orlando, FL and is organized by Informa.

Last updated

Dates
26–29 Oct 2026
Venue
Gaylord Palms Resort & Convention Center
Location
Orlando, US
Frequency
Annual
Audience
Trade
Duration
4 days
Scale
International
Business & FinanceTelecommunications
Event website

Compiled from public sources and periodically reviewed and updated. This information is provided for general guidance only and may be incomplete or out of date — please verify all details directly with the organizer or venue before relying on them.

About ICMI's Contact Center Expo & Conference

ICMI's Contact Center Expo & Conference is an international trade fair for the Business & Finance and Telecommunications industries, taking place in Orlando, United States. The 2026 edition runs 26–29 Oct 2026 at Gaylord Palms Resort & Convention Center.

Known editions

Venue

Gaylord Palms Resort & Convention Center

Orlando, Florida, US

Exhibitors

We haven't indexed the exhibitors for this event yet. We add them as events are confirmed and rosters are published — please check back soon.

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Frequently asked questions

When is ICMI's Contact Center Expo & Conference 2026?
ICMI's Contact Center Expo & Conference 2026 runs 26–29 Oct 2026 at Gaylord Palms Resort & Convention Center.
Where is ICMI's Contact Center Expo & Conference held?
ICMI's Contact Center Expo & Conference is held at Gaylord Palms Resort & Convention Center in Orlando, United States.
Is ICMI's Contact Center Expo & Conference worth attending?
ICMI's Contact Center Expo & Conference is an international trade show for the Business & Finance and Telecommunications industries, so it is most relevant to exhibitors and buyers in those industries. Whether it is worth attending depends on your objectives, but its scale and sector focus are a useful guide.

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