Support

To get a useful answer first time, tell us the email address your subscription is on, what you were trying to do, and — for connector problems — which assistant you’re using and the exact error.

The MCP connector isn’t working (ChatGPT, Claude, Gemini, Copilot)

Three checks cover almost every case. Add Event Scout as a custom connector or MCP server and choose OAuth — leave the client ID and secret blank, as there is no API key to paste. Sign in with the same email address your subscription is on, using the one-time code we send. If your assistant still can’t reach the tool, remove the connector and add it again. Step-by-step instructions and the exact endpoint for each assistant sit behind the MCP button in the app toolbar. And if the assistant says an event has no exhibitors, that usually means the roster hasn’t been captured yet — it is told to say so rather than guess.

I can’t sign in, or my one-time code didn’t arrive

There’s no password to manage: enter the email address you paid with and we send a one-time code — check your spam folder if it doesn’t appear. On an Organization plan, anyone on your company email domain signs in the same way, with no separate invite. A “no access” screen usually means you’re signed in with a different address, or your domain has reached its monthly active-user limit, which reopens at the start of next month.

Something in the event data looks wrong

Open the event and use Submit correction — paste a source link (the official site, programme or exhibitor list) and a short note on what’s off. It goes straight to the content team and is checked against the source you cite, which is faster and more traceable than email. Figures carry a Fact or Estimate badge, so check that first: an estimate is an informed approximation, not a confirmed number.

Billing, invoices, refunds and cancellation

Billing, invoices, plan changes and cancellation are all self-service from your account, and an invoice PDF is emailed automatically on every charge. Every subscription is backed by a 7-day money-back guarantee — email us within 7 days of purchase for a full refund.

Looking for something else? The full Event Scout FAQ covers plans and access, billing, and how the data is sourced and verified.